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Unmetered - A Guide to Your Bill
 
 
1. Customer number
Please quote this whenever you contact us.
2. Rateable value
Your bill is based on the rateable (chargeable) value of your property on 31 March 1990 not on your council tax band. For more information
please ring our rateable value talking leaflet line on 0845 606 6 269 (24 hours).
3. Amount already owed
This includes the balance owed to Bristol Water and Wessex Water
at the bill date.
4. Standing Charges
These are fixed amounts payable by all customers. Part covers the cost of
billing and part reflects some of the fixed costs of providing you with water and/or sewerage services.
5. Total Amount Due
– your total water supply charge
– your total sewerage charge
– your total charge this year.
6. How would you prefer to pay?
For payment option details, click here. Unless you have a payment
arrangement with us, you can either pay your total bill now or pay it in two half-yearly amounts due on 1 April and 1 October. For uneven totals, the odd penny is added to the first instalment. If you do not pay the first half in April, the total bill has to be paid immediately.
 
Moving house – if you’ve moved or are planning to do so please let us know so that we can amend your bill. Click here to change your address online.

Sprinklers – if you are using a sprinkler, you must be on a metered supply.

Meter option – if you want to be charged for the amount of water you use, rather than on the rateable value of your property, you could have a water meter. Most customers can change to a metered supply free of charge. Ring 0845 601 5 983 (24 hours) for a leaflet and application form: or click here to go to the 'do you want meter' section.
Ofwat Price Determination
Consumer Council for Water
Bowser / standpipe hire
 

 
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Bristol Water plc - Registered in England No. 2662226
Registered Office: PO Box 218, Bridgwater Road, Bristol BS99 7AU