Infrastructure Charges

Every water company charges an Infrastructure Charge to cover in part the extra demand that each new supply places on our water distribution system. The charge is a contribution to the cost of providing the infrastructure of pipes, pumping stations and treatment works necessary for the provision of water services

The Infrastructure Charge applies when a new water supply is connected for domestic purposes, and is due for payment once the connection is made and is capable of providing water for domestic use.

Click here to read the Charges Scheme 2009/10 – Connection, disconnection and infrastructure charges.

Sewerage Infrastructure Charges

In addition to our Infrastructure Charge, if your development drains, either directly or indirectly, to a public sewer you will also be required to pay a Sewerage Infrastructure Charge directly to Wessex Water.

An invoice for this charge will be sent to you by Wessex Water when the charge is due. If you have any queries about the invoice you receive from Wessex Water please contact them on 01225 526222.

Payment of Our Charges

Full payment of the Connection Charges must be received before we will carry out the work to make the connection. The Infrastructure Charge can be paid at the same time or deferred until the supply is connected. However once the Infrastructure Charge becomes due, interest on the amount, court costs recovery costs and legal fees will be added to the debt unless it is paid promptly.

OFWAT

If you have any complaints or queries about our charges, please always contact us in the first instance by writing to New Supplies, you can find our address in the contact us section.

You can also contact the Office of Water Services, Centre City Tower, 7 Hill Street, Birmingham, B5 4UA, Tel 0121 625 1300 who will investigate the matter for you