Water quality is the unquestioned priority for Bristol Water and the customers we serve. Sophisticated treatment processes are in place to ensure that all the water we produce is clear, clean and fresh. Proof of this lies in our water quality results, published by the Drinking Water Inspectorate annually, which consistently rates us amongst the best.
Each and every day of the year our team of Water Quality Samplers collect samples in specially refrigerated vehicles that travel the length and breadth of our 1000 square mile supply zone. They collect according to a sophisticated computer controlled programme that ensures water quality is checked right from its source to the customers' taps.
Each year around 60,000 samples are taken on which water quality specialist carry on some 800,000 tests. The results generated are handled by a sophisticated computerised laboratory information management system, to make sure that the results go to the people within the company who are involved with water production and also to the Drinking Water Inspectorate who scrutinise the quality of our company's drinking water.
To find out more go to one of the following sections where you can download water quality reports and a leaflet explaining more about the standards.
For customers that wish to have a printout sent of the water quality results in their area or who have a general question on water quality please email: customer.services@bristolwater.co.uk
Looking after water in your home
UK tap water is among the best in the world, but we don't always make the most of it. Water industry body Water UK has published an informative guide called: Looking after water in your home, a consumer guide to help everyone get the full benefit of a national asset.
Many people would say that water is water and looks after itself. But for lots of reasons more of us are now aware of its true value and agree that it deserves proper care and attention.
This easy-to-use on-line booklet shows how a few simple actions can help us maintain the excellent quality and taste of tap water in the home and save money by avoiding all too common problems.
For example:
- Keep taps clean to stop water being contaminated
- Make sure kitchen appliances don’t spoil the taste of drinking water
- If you're changing the plumbing use only fittings approved for use with drinking water
The booklet allows readers to turn pages, zoom in and out, add notes and select options to suit their own needs.
For a pdf version of this leaflet, click here.
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